ServeSG

ServeSG

Problem

Singapore has been facing dwindling volunteerism rates, from 35% in 2016 to 22% in 2021, largely due 3 key factors:

• Existing platforms are not volunteer-centric with zero volunteer profiling nor retention

• Today’s citizens are purpose & goal-oriented, with strong “What’s in it for me” mindsets

• Opportunity organisers lack resources and knowledge to better engage volunteers

Solution

For citizens, ServeSG eliminates the usual barriers to volunteering, such as unreliable account creation, lengthy registration forms, and most importantly, the difficulty in finding opportunities that align with your numerous requirements.

Step 1 - Browse

Search for opportunities with recommendation scores, social cause filters, and interactive maps

Step 2 - Register

Sign up within one-click, fuss-free, with Singpass login

Step 3 - Attend

Get reliable updates on the opportunity via email or through your dashboard

For organisers, ServeSG saves officers time by digitising the most time-consuming processes and improving volunteer fit to ultimately free them up for more value-adding tasks that raise volunteerism rates.

Step 1 - Create

Create opportunities with multiple locations, time slots, and roles within 5 minutes

Step 2 - Recruit

Screen applicants with the aid of data-driven suitability and behavioural scores

Step 3 - Track

Offload attendance taking to a trusted representative and monitor from your dashbaord

To read more about ServeSG’s vision, product roadmap, and user feedback, click here. To check out our prototype, click here.

Impact

The end goal for ServeSG is to nurture a Singapore where every citizen is a volunteer. We believe ServeSG, in doing so, will elevate the lives of those living in Singapore, beneficiary and benefactor alike.

• For Singapore, we build stronger communities that connect to care

• For beneficiaries, get the help you need to live better

• For individuals, achieve your personal goals, be it skill development, improved well-being, sharpened social skills, etc

In doing so, ServeSG simultaneously supports opportunity organisers by streamlining end-to-end volunteer management processes, allowing you to save time, money, and manpower.

Connect with us!

ServeSG was developed by a holistic team of engineers and designers:

• Hena Shah

• Xian Lee

• Amelia Tay

• Lim Zi Wei

• Prakriti Bansal

If you have any feedback, suggestions or would like to trial the product, please reach out to amelia@open.gov.sg!

Appendix